Chief Executive of Telecel Ghana, Ing. Patricia Obo-Nai, has advocated the strategic integration of Artificial Intelligence (AI) in business to drive economic diversification.
Delivering the keynote address at the 8thGhana CEO Summit recently, where she was awarded CEO of the Year in the telecommunications sector, she stated, “As CEOs, we have a responsibility, irrespective of the sector to adopt AI technologies to drive productivity, unlock new opportunities and protect our market relevance and positioning.”
Reflecting on Telecel Ghana’s evolution, Ing. Obo-Nai said the telecommunications industry was the backbone of the global digital infrastructure therefore, deploying AI to fast-track service delivery, improve customer experience, and staying ahead of the curve was key to the survival of the industry and the country.
Sharing practical examples of how Telecel Ghana had embraced AI head-on, she said fostering a culture of digital awareness and prioritising agile working culture within Telecel had helped to embed advanced digital technology across its operations.
Ing. Obo-Nai also championed cross-sector collaborations as a means of harnessing AI’s potential to drive broader economic growth.
She mentioned that one way of ensuring that AI becomes a benefit to the economy is to promote cross-sector collaborations such as the work Telecel Ghana is currently doing with the energy and extractive sector to digitise utility monitoring, remote asset checking and real-time system maintenance among others.
She advised leaders to set ethical guardrails and institute policies to prevent the technology from being abused by navigating the complexities of regulatory frameworks, addressing concerns surrounding data privacy and security, and ensuring that the benefits of AI are equitably distributed.
Telecel CEO Touts Artificial Intelligence
