Privacy and Cookies Notice

Who we are

This Privacy and Cookies Notice explains how Telecel Group (“Telecel”, “we”, “us” or “our”) collects, uses, stores and shares personal data when you visit the Telecel Group website, contact us through the website, subscribe to updates, or otherwise interact with us online.
For the purposes of applicable data protection law, the data controller for this website is Telecel Group, registered under the laws of Mauritius with company number 145454 with its registered office at 5A Wellington Street, Rose-Hill, Mauritius. You can contact us or at the postal address above.

Scope of this notice

This notice applies to personal data collected through the Telecel Group website and related digital touchpoints that link to it. It covers information you provide directly, information collected automatically through your use of the website, and information received from selected service providers or partners that support our digital operations.
This notice is drafted for a business facing website and therefore focuses primarily on data relating to corporate representatives, prospective customers, suppliers, partners, event contacts, and other professional stakeholders.

Personal data we may collect

Depending on how you interact with us, we may collect personal data such as your name, employer, business email address, phone number, job title, country, correspondence records, enquiry content, meeting or demo requests, event registration details, marketing preferences.
We may also collect technical and usage data, including IP address, browser and device data, website usage information, cookie identifiers and security logs.
Where you provide information relating to your organisation’s requirements, we may additionally record details such as the relevant service area of interest, geographic market, and the high-level business context needed to assess and respond to your request.

How we use your personal data

• to operate, maintain, administer and secure the website;
• to respond to enquiries, partnership approaches and media or corporate communications requests;
• to send updates and communications that you have requested;
• to understand website performance and improve user experience;
• to protect our systems, business operations website and legal rights;
• to comply with applicable legal, regulatory and governance obligations; and
• to support restructuring, due diligence or corporate transaction processes where relevant.

Lawful bases for processing

We rely on different lawful bases under applicable data protection laws depending on the purposes of the processing:

• Consent: where required, for example for the use of non-essential cookies
  (e.g. analytics, preference, and marketing cookies), which are only placed where users
  have provided their consent.
• Legitimate interests: for processing necessary required to operate and secure
  our website and business, including the use of strictly necessary cookies, session management,
  fraud prevention, and network security, and corporate communications, provided that such interests
  are not overridden by users’ rights and freedoms.
• Legal obligation: where processing is necessary to comply with applicable laws,
  regulations, or regulatory requirements.
• Contractual necessity / pre-contractual steps: where processing is necessary to
  respond to requests, assess requirements, or take steps at the user’s request prior to entering
  into a contact, or to perform a contact with the user.

Where we rely on legitimate interests, those interests include operating and improving our website,
managing corporate communications, maintaining digital security, and protecting our business,
systems, and users.

Marketing communications

Where permitted by applicable law, we may send business related communications to corporate contacts based on our legitimate interests. You can opt out of marketing communications at any time by using the unsubscribe link provided or by contacting us using the details on the website.

Automated decision making

Telecel Global does not carry out automated decision making or profiling that produces legal or similarly significant effects using personal data collected through the website.

Children’s data

The website is intended for business users only and is not directed at children. We do not knowingly collect personal data from individuals under the age of 18.

Cookies and similar technologies

Our website uses cookies and similar technologies to enable core website functionality, remember user preferences, and understand usage patterns. Where you have provided consent, we also use non-essential cookies to support analytics and campaign measurement.
Strictly necessary cookies are used to provide core website functionality and cannot be switched off through our cookie management tool. Non-essential cookies are only placed where the required consent has been obtained. Users can change their cookie preferences at any time through the cookie banner or preference centre. Blocking cookies through a browser setting may affect certain website features, embedded content, or form functionality.

Cookie categories used on the site

The structure below should be validated against the live cookie inventory before publication.

Cookies Table

Managing your cookie preferences

You can withdraw or modify your consent at any time by accessing the “Cookie Settings” link available on our website.
In addition, most web-browsers allow you to control cookies through their settings, including blocking or deleting cookies.
Please note that disabling certain cookies may affect website functionality.

How we share personal data

We may share personal data with third parties that support our website operations, business communications, and compliance requirements. These may include hosting providers, analytics providers, consent management providers, CRM or marketing automation providers, IT and cybersecurity providers, professional advisers, relevant Telecel group companies, and other processors or business partners.
We may also disclose oersonal data when required by applicable law or in connection with a corporate transaction such as a financing, reorganisation, merger, sale or similar event.

International transfers

Because Telecel operates internationally, personal data may be accessed from, transferred to, jurisdictions outside the United Kingdom or your home jurisdiction. Where this occurs, we will ensure that appropriate safeguards are in place, using a lawful transfer mechanism recognised under applicable data protection laws, such as adequacy regulations, contractual safeguards (including standard contractual clauses), or another valid transfer mechanism.
Further information about the relevant safeguards may be requested using the contact details provided above.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this notice and to meet applicable legal, regulatory, and evidential requirements.

Unless a longer period is required or justified:

• business enquiry records are generally retained for up to 24 months after closure;
• security logs for up to 12 months;
• event registration records for up to 24 months after the relevant event; and
• marketing preference or suppression records for up to 3 years after unsubscribing or last meaningful interaction.

Cookie retention periods are set out in this Cookie Policy and reflect the durations configured on the website.

Your rights

• Request access to your personal data
• Request the correction or deletion of your personal data;
• Request restriction of processing;
• Object to processing carried out on the basis of legitimate interests;
• Withdraw consent where processing is based on consent, and
• Request portability of certain data.

To exercise your rights, please contact us.
You also have the right to lodge a complaint with your local data protection authority if you believe that your data protection rights have been infringed.

Third-party links

The website may contain links to third-party websites, platforms or embedded content. These third parties operate under their own privacy notices and terms, and we are not responsible for their privacy practices, and we encourage users to review them before providing any personal data. For recruitment purposes, users may be redirected to BambooHR – Careers. Once you leave our website, any data collection and cookie usage are governed by the third party’s own policies.

Changes to this notice

We may update this notice from time to time to reflect legal, regulatory, operational or technological changes. Where appropriate, we will take reasonable steps to inform you of any material updates. The current version will always be indicated by the “Last Updated” date shown above.